Privacy Policy  IW TECH SHOP

Welcome to IW TECH SHOP (www.iwtechshop.co.za). We are dedicated to protecting your personal information and providing a safe online shopping experience. This Privacy Policy explains what data we collect, how we use it, and the steps we take to secure your information. Your trust is important to us, and transparency is a core part of how we do business.

If you have any questions about our Privacy Policy or how your data is handled, please contact us at any time.

About This Privacy Policy

This policy applies only to information collected on our website. It does not apply to data collected offline or through other communication channels. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect personal information to help us deliver a secure, efficient, and personalized online shopping experience.

Information You Provide Directly

  • Name and surname

  • Email address

  • Phone number

  • Shipping or billing address

  • Account registration details

  • Any information included in messages or attachments you send us

Automatically Collected Information

Our system may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Internet Service Provider (ISP)

  • Date and time of visit

  • Pages visited or clicked

This information helps us improve website performance and user experience.

How We Use Your Information

Your information is used to:

  • Operate and maintain our website

  • Personalize and improve your shopping experience

  • Understand browsing behavior for better service

  • Develop new products, features, and improvements

  • Communicate with you regarding orders, updates, promotions, and support

  • Send marketing emails or newsletters (with consent)

  • Protect against fraud, abuse, and security threats

Cookies and Tracking Technologies

Like most e-commerce websites, IW TECH SHOP uses cookies to:

  • Store user preferences

  • Improve website loading speed

  • Offer personalized product recommendations

  • Track website performance and analytics

You may disable cookies via your browser settings at any time.

Log Files and Analytics

We use standard log files and analytics tools to study trends, measure site usage, and improve overall website performance. These logs are not linked to personally identifiable information.

Third Party Services & Advertising Partners

Our website may display ads or use tools from trusted third party partners. These providers may use cookies, JavaScript, or tracking pixels to deliver personalized ads or measure ad performance. IW TECH SHOP does not control third party cookies.

For more details, please refer to the privacy policies of these third party partners.

POPIA Privacy Rights (South Africa)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information

  • Request corrections of inaccurate information

  • Request deletion of your personal information

  • Request that we stop selling or sharing your information

To submit a POPIA request, please contact us. We will respond within one month.

GDPR Data Protection Rights (EU Users)

If you are based in the EU, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to access

  • Right to rectification

  • Right to erasure

  • Right to restrict processing

  • Right to object

  • Right to data portability

We respond to all GDPR related requests within one month.

Children’s Privacy

We do not knowingly collect personal information from children under 13 years old. If you believe your child has submitted information, please contact us immediately so we can remove it.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be posted on this page and will take effect immediately.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us. We are here to help and ensure your experience with IW TECH SHOP is safe and enjoyable.